indo78 Privacy Policy

This page describes what we collect when you use indo78 and how we keep that data protected. Our privacy practices apply to account holders across all our services—sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and mobile or desktop access. We collect personal information only to verify your identity, process deposits and withdrawals, prevent fraud, and maintain our platform's security.

We at indo78 are committed to transparency about data handling. Your account information, transaction history, and play activity remain confidential and are not sold to third parties. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks mobile banking, local payment, online payment, e-wallet) to settle deposits and withdrawals, and with compliance teams to meet regulatory obligations where applicable.

Our servers may sit outside your jurisdiction. By creating an indo78 account, you acknowledge that your data may be stored, processed, or transferred across borders as needed to operate our platform. We apply the same security standards everywhere we store your information.

What We Collect on indo78

We collect your email address, phone number, legal name, date of birth, and government-issued identity document (passport, ID card, or national ID) during account registration and verification. We also collect your residential address and payment method details (bank account number, e-wallet identifier, or card holder information) when you deposit or request withdrawal. This data is mandatory to comply with anti-money-laundering regulations and to verify your identity.

We collect your game activity, including bets placed, game selections, wins and losses, and session timestamps. For sportsbook activity, we track which markets you access (Liga 1, Piala Indonesia, Piala AFF fixtures, Champions League, Premier League, and other sports) but do not track which specific teams or outcomes you select. For live-dealer tables, we record session duration and aggregate bet amounts but not hand-by-hand card outcomes (those are handled by the live-studio operator and are not stored on our servers).

We collect technical data: your device type, browser, IP address, and connection timestamps. This information helps us diagnose technical issues, prevent fraud, and understand usage patterns across our platform. We do not use this data to identify your location beyond verifying your account's registered jurisdiction.

How We Use Your Data

We use your identity information to verify that you meet our service eligibility criteria (legal age, jurisdiction compliance) and to process deposits and withdrawals. Payment processors receive only the information necessary to complete transactions—they do not receive your game history or sportsbook activity. Our compliance team reviews account data to prevent fraud, money laundering, and unauthorized access; this review is mandatory and ongoing.

We use game activity data to calculate your account balance, settle winnings, investigate disputes, and comply with audit requirements. We do not use your play history to build marketing profiles or target you with personalized advertising. Your game selections remain confidential and are not shared with third parties.

We use technical data to troubleshoot platform issues, prevent cyberattacks, and maintain server performance. If you experience a withdrawal delay or deposit failure, our technical team may review your session logs to identify the cause. We do not use IP addresses to block you from our platform unless we detect fraud or policy violation.

Third-Party Data Sharing

We share personal data with the following parties only as necessary to operate our services:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks mobile banking, local payment, online payment, e-wallet receive your name, account identifier, and transaction amount to settle deposits and withdrawals. They do not receive your game history.
• Live-studio operators: Our live-dealer table partners (baccarat, roulette, blackjack, Dragon Tiger studios) receive only your account alias and session token—they do not receive your personal identity information or bank details.
• Compliance and regulatory authorities: We may share minimal data (name, account status, transaction timestamps) with law enforcement or regulatory bodies if required by applicable law.
• Data processors: We engage hosting providers and data-backup services that may store or process your data as instructed. These processors sign confidentiality agreements and are prohibited from using your data for any other purpose.

Data Protection and Your Rights on indo78

We store your identity and payment information in encrypted databases with restricted access. Our servers use industry-standard TLS encryption for data in transit. We do not retain deposit or withdrawal payment methods longer than necessary to complete transactions and comply with audit windows (typically 12 months).

You have the right to request access to your personal data, request correction of inaccurate information, and request deletion of data we no longer need to keep. Contact our support team to exercise these rights. We will respond to data requests within a reasonable timeframe, typically five to ten business days. Requests that require legal review or involve payment-processor data may take longer.

We believe your data belongs to you. We keep it confidential, use it only for the purposes you expect, and do not sell or trade it to marketers or data brokers.

Data Retention

We retain your personal identity information (name, date of birth, ID document) for as long as your account is active, plus seven years afterward to comply with financial regulations. We retain game activity and transaction history for seven years to satisfy audit and dispute-resolution requirements. Technical logs (IP addresses, session timestamps) are retained for twelve months and then deleted. Payment processor information is retained only as long as necessary to complete transactions, typically one to three months.

If you request account closure, we will cease using your data for marketing or analytics, but we will retain identity and transaction records as required by law. We will delete non-essential data such as session logs and cached information within thirty days of account closure.

Changes to Our indo78 Privacy Policy

We may update this policy to reflect changes in our practices, technology, or law. We will notify you of material changes by email or through a notice on our platform. Your continued use of indo78 after such notice constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of our privacy practices.

Contact and Support

If you have questions about how we handle your data, or if you believe we have misused your information, contact our support team via live chat, email, or in-app help. Our team can assist with data access requests, clarifications about our privacy practices, and complaints. For urgent privacy concerns, email our data-protection contact listed on this page.

This policy applies to all users accessing indo78 from supported jurisdictions. Data protection laws vary by country; if you are in a jurisdiction with specific data-protection rights (such as the European Union's GDPR equivalent in your region), those rights are preserved in addition to this policy. In the event of a conflict between this policy and applicable law, the law of your jurisdiction applies.

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